Our aim is for all our customers to be 100% satisfied with any product purchased.
If in the unlikely event you are not happy with your purchase Shaman Innventions Ltd will refund the retail cost* of the product, provided that it is returned in a perfect saleable condition within 7 days. All goods that we sell are covered by a warranty. If you feel that you have an item which is faulty, please return it to us with a copy of your original proof of purchase. If it is found to be a genuine fault of manufacture we will of course repair or replace it free of charge and return it to you with no postage charges. However, if the item is found not to have a genuine fault covered by it's warranty we will contact you to tell you of this. If you subsequently require the product to be returned back to you, we will have to make a charge for carriage. *unfortunately we cannot refund actual expense ie postage and packing and you will be charged for postage on any replacement items we send out where the original mistake was not ours. PLEASE REMEMBER TO INCLUDE A COPY OF YOUR ORIGINAL SALES RECEIPT AND YOUR FULL CONTACT DETAILS ETC.c
Our sales are carried out in accordance with the current law of the Republic of Latvia.
How to return your purchase?
If you want to return your purchase for some reason or another,
1. remember, the product should not be used, and the original packaging needs to be retained;
2. if you really wish to return your purchase to us, firstname.lastname@example.org and we’ll provide you with a refund template that you can fill in, and we can arrange how and when you’ll return the product;
3. after receiving the return, we’ll send a refund to your bank account over the next 14 days.